by generativ | Tuesday, 28. May 2019
Here we build on the basics that you have learned in basic training or already bring from your practical experience. Together we slip into the roles Manager, Project Manager, SCRUM-Master and Product Owner. This tells us what options the tool offers for each role. A...
by generativ | Tuesday, 28. May 2019
You are Jira Administrator, Core User and already familiar with Jira and want to know more now? Then this two-day training is just the thing for you. Together we explore the amazing possibilities of the Jira configuration. You will learn how to tailor the Out of the...
by generativ | Tuesday, 28. May 2019
In this training you will learn all the basics you need for your daily work with Jira. In different scenarios you slip into different roles and get a comprehensive insight into all basic functions. In addition, you will receive many Best practice tips and tricks to...
by generativ | Tuesday, 28. May 2019
At Jira Service Desk Basic Training, we provide you with the basic know-how of the Jira Service Desk, the tools of the trade for your customer service. Practical examples will show you how to quickly and efficiently answer customer inquiries, keep track of open...
by generativ | Tuesday, 28. May 2019
How do I properly and systematically set up a service desk? How do I design efficient processes and define meaningful Service Level Agreements (SLAs)? For which additional use cases can I use Jira Service Desk? All these and many more questions are answered together...
