Location
- Heinrichstrasse 267A, 8005 Zürich
Atlassian Jira Service Desk – Level 1 – Frontend
In our Jira Service Desk basic training, we provide you with the basic know-how for the Jira Service Desk, the tools for your customer service. Using practical examples, we will show you how to answer customer queries quickly and efficiently, keep track of open tickets and service level agreements (SLAs) and build up a knowledge database step by step. After the training you will receive a certificate and access to the LinkedIn group generativ:alumni,where you can ask questions that come to mind after the training and exchange ideas with other participants.
These topics are on the agenda:
- Introduction to Jira Service Desk
- Introduction to Service Level Agreements and their use
- Processing of tickets in the Service Desk
- Administration of users and customers
- Use and expansion of the knowledge database
- Communication via Service Desk
- How do I communicate with my colleagues?
- What communication channels do I have with my customers?
- How do I use the integrated reporting functions?
Prerequisite:
- Curiosity and presence
Procedure:
09.00 – 09:15 Welcome
09.15 – 12:30 Training session
12:30 – 13:00 Q&A
Organizational matters:
- You bring your laptop with Chrome or Firefox browser
- The training is in German, English is available on request
- The training material is in English
If you’re not curious, you won’t know.
Johann Wolfgang von Goethe
