Atlassian Jira Service Desk – Level 1 – Frontend

Atlassian Jira Service Desk – Level 1 – Frontend

At Jira Service Desk Basic Training, we provide you with the basic know-how of the Jira Service Desk, the tools of the trade for your customer service. Practical examples will show you how to quickly and efficiently answer customer inquiries, keep track of open...
Atlassian Jira Service Desk – Level 2 – Backend

Atlassian Jira Service Desk – Level 2 – Backend

How do I properly and systematically set up a service desk? How do I design efficient processes and define meaningful Service Level Agreements (SLAs)? For which additional use cases can I use Jira Service Desk? All these and many more questions are answered together...