SUCCESS STORY
How the joint IT of the cities of Aarau & Baden is setting new standards with the Atlassian Cloud
In a rapidly digitalizing world, efficiency and knowledge management are crucial for public administrations. The cities of Aarau and Baden have recognized this and decided to bundle their IT services in the IT Cooperation Aarau-Baden (IZAB). The merger laid the foundation for a comprehensive modernization of the IT infrastructure of both cities. With expert support from the Swiss digitalization expert and Atlassian Gold Solution Partner generativ:, they relied on the Atlassian cloud products Confluence and Jira to optimize their work processes and improve collaboration. This success story shows how the transformation was implemented in just a few months and the remarkable benefits that have resulted.
IZAB’s 27 employees currently oversee the operation of around 3,500 digital workstations and process over 1,000 service requests every month. Their tasks include operating the entire IT infrastructure, developing new digital services and modern working environments as well as providing IT support for the two cities and other public institutions. The overarching goal of IZAB is to drive forward the digitalization of municipal services in order to increase efficiency and optimize costs.
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Success Story
More efficient workflows with Atlassian
A central concern of IZAB was to simplify and optimize the work of employees and project partners. The growing number of projects and increasing work pressure repeatedly led to frustration and stress. The need for change was palpable and the IT team quickly realized that an integrated project management solution was needed. This needed to be scalable and provide the most important information at the touch of a button.
The digital transformation with Atlassian products was implemented with generativ: from Zurich. Generativ: analysed the needs, advised on process optimization and Atlassian tool migration, established standards, optimized and digitalized processes and carried out onboarding and training. An important milestone was the migration of Confluence to the cloud, which was completed in just six weeks. At the same time, the Jira processes were optimized. These solutions have significantly improved project management and collaboration between IZAB and its customers.
The implementation and optimization of the cloud-based Atlassian tools Confluence and Jira led to a significant increase in efficiency and an improved project overview. All further optimizations and operational support were carried out without affecting ongoing operations and exactly according to IZAB’s needs.
Advantages of Atlassian cloud solutions
The use of Atlassian products has not only optimized processes, but has also significantly improved the mood in the team. Employees report less stress and more enjoyment at work. The solutions improve the IT infrastructure, bring outdated systems up to date and implement robust security measures. They also optimize processes, automate tasks and promote team collaboration, which increases efficiency and productivity.
According to IZAB, the collaboration with generativ: as a partner at eye level enables agile and needs-based further development of the Atlassian landscape. The digital transformation was successfully implemented thanks to structured documentation routines and effective change management. Riccarda Stampa emphasizes the importance of openness to new ideas as a decisive factor for a successful digital transformation project.
The experts at generativ: will be happy to answer any questions you may have about this project. Let us analyze your specific case without obligation and offer you individual, process-oriented and technical advice. Contact us today to start your digital transformation and increase the efficiency of your administration!
