generativ Bildmarke png
Atlassian Platinum Solution Partner

Digital government that works.

We bring citizen concerns, internal services, and specialized processes together on a single platform—E-ID-ready, nDSG-compliant, and shareable from the local level all the way up to the federal government.
Schedule a Consultation

Digital Processes in Public Administration

Does this sound familiar to you?

Digital Access & E-ID

The public and businesses expect seamless online services. At the same time, application and identification processes must become compatible with e-ID, even though many procedures are still based on paper and email.

Fragmented Services & Line-of-Business Applications

Requests and processes are handled via email, phone, and separate specialized applications—resulting in a lack of transparency regarding responsibilities, status, and handoffs between agencies.

Skilled Labor Shortage & Loss of Knowledge

Waves of retirements are coinciding with a growing workload—knowledge resides in people’s minds rather than in systems.

Reporting Requirements & Security

The 24-hour reporting requirement calls for verifiable incident response processes—even from smaller municipalities.

Management of Limited Resources

Without a portfolio overview, there is no basis for transparently prioritizing projects and resources.

Digitalization as a Collaborative Effort

Many municipalities want to share platforms, processes, and expertise rather than develop similar solutions multiple times.
Standalone solutions won’t solve this. What matters most is the combination of clear services, well-defined responsibilities, and an integrated platform.

Citizen-centered

An easily accessible channel for inquiries and requests.

Efficient in Everyday Life

Clear responsibilities, self-service, and fewer media breaks.

Scalable as part of a network

Standardized solutions for organizations and joint governing bodies

Our Solutions for Public Administration

In three steps: understand, implement, operate.

Assess

Public Service Checkup

Service inventory, e-ID, and registration requirement readiness—at a fixed price, below the procurement threshold.

Assess

Cloud & nDSG Assessment

Data Management, Access Rights, and Cloud Readiness Put to the Test—Including a List of Actions.

Build

IT Service Portal

A single point of contact for all inquiries—with forms, automation, and measurable turnaround times.

Build

Citizen Portal with Application and Approval Workflows

Digital applications with clear responsibilities and deadlines—E-ID-ready.

Build

Internal Service Desks

IT, HR, Facilities, and the Law Firm on a Single Platform—with Self-Service and a Knowledge Base.

Build

Cyber Incident Management

Recording, triage, escalation, and 24-hour reporting to the BACS—including an audit trail.

Build

Project & Portfolio Management

Transparency regarding all projects and resources—as the basis for setting policy priorities.

Build

Knowledge management

Confluence as a Living Knowledge Base—Countering the Demographic Outflow of Expertise.

Build

Cloud Migration & Governance

Secure Access to the Atlassian Cloud – Data Residency, Permissions, and nDSG-Compliant Data Storage.

Run

generativ:care – Shared Service

Operation, further development, and training as part of a subscription.

Track Record

Experience in the public sector

From the federal government down to the local level—we understand the processes, the regulations, and the day-to-day workings of government.
Process Digitization in the Federal Administration
Service Processes for City Hall
Atlassian Solutions for Surveying
Atlassian Cloud as a shared platform
Scaled Agile with Atlassian Jira
Audit, Control, and Management System

Quality & Trust

Certified, enthusiastic, and experienced.

ISO 9001-certified, Atlassian Platinum Solution Partner, Swiss Label – nDSG-compliant and Swiss-made.
Your Contact Person

Public Sector Contact

Ivo Müller

Ivo Müller

Senior Consultant – Process Management & QMB

Talk to us
Briefly described, quickly answered—we’ll get back to you with an initial assessment.

14 + 13 =

FAQ

Why is Atlassian software suitable for public administration?

Why is Atlassian software suitable for public administration?
Requests are processed more quickly and in a measurable way—we transform administrative processes into service portals and workflows with clear responsibilities and deadlines.

Is the business nDSG-compliant?

Compliant operations are possible thanks to data residency in the EU and Switzerland, clear access permissions, and documented governance. Swiss-made, with experience from the federal government, cities, and municipalities.

How does the platform support e-ID?

You’re connected when it counts: We digitize the application and approval processes behind the scenes so that applications are processed seamlessly and transparently.

How do we comply with the 24-hour reporting requirement?

On time and without the rush: recording, triage, escalation, and BACS reporting as a configured process with an audit trail—we know the reporting channels.

Can multiple municipalities benefit from a single solution?

Yes—We draw on our experience from various implementations and build bridges to facilitate the exchange of experiences.

Will Atlassian replace our line-of-business applications?

No—your line-of-business applications will remain in place. We’ll add a unified collaboration layer on top of them and put an end to the back-and-forth email exchanges between departments.

How do we get our employees on board?

Knowledge stays in-house: Through our Academy, we train key users and teams, and Confluence ensures smooth processes for substitution and succession.

How much effort does it take to get started?

You can get started without a request for proposals: The check-up is a fixed-price offer, intentionally set below standard procurement thresholds.

Why generative?

Because we integrate administrative processes, data protection, and the Atlassian platform—Swiss-made in Zurich.